Great checklist! I particularly like point 10 because I think it fundamentally improves every other area of the business. I also recently wrote an article about this very topic (https://medium.com/the-good-boss/good-to-great-the-most-overlooked-but-critical-skill-of-a-leader-dfd04f8ccec6). Also, I'm a great believer of checklists - it's wroth putting it up right in front of my desk as a reminder. It's kind of like a values board.